Privacy Policy

Established on: Dec. 15, 2022

Link Sports Co. Ltd. (hereinafter referred to as “the Company”) has established the following privacy policy regarding TeamHub Family (hereinafter referred to as “the Privacy Policy”) to promote the protection of customer personal information by ensuring that all employees recognize the importance of privacy protection and perform security safeguards.

Scope of Application of the Privacy Policy

(1) The Privacy Policy shall apply to personal information (including personal information obtained directly from the information subject and personal information provided by a third party in a lawful and appropriate manner) obtained by the Company through provision of TeamHub Family services.

(2) While the Privacy Policy applies to all services of TeamHub Family, if a privacy policy different from the Privacy Policy is defined for an individual service, said individual service’s privacy policy shall prevail only for the scope thereof.

TeamHub Family is a collective term referring to the following services:

  • TeamHub
  • PLAY
  • TeamHub Entry
  • Joynup
  • Joynup Gift
  • TeamHub Shop
  • TeamHub Membership
Management of Personal Information

To keep customer personal information accurate and up-to-date, and to prevent the unauthorized access, loss, damage, falsification, leakage, etc. of personal information, the Company strictly manages personal information through the implementation of measures such as security system maintenance, management system improvement and employee training.

Acquiring Personal Information

The Company acquires and uses the following information to deliver its services.

<For all services>

  • Information which can be used to identify a specific individual such as name, date-of-birth, address, email address, and others, and even if that specific information cannot identify a specific individual, it can easily be collated with other information to identify a specific individual.
  • Information acquired through PCs or smart devices such as Cookies, IP address information, OS, terminal identification information, computer name, IDFA (Advertising Identifier (iOS) or Advertising ID (Android).

In the services shown below, the following information is acquired and used in addition to the above information.

<TeamHub Entry, TeamHub Shop and Joynup Gift>

  • Merchandise purchase history
Personal Information Use Purposes

The Company will use customer personal information for the following purposes.

<For all services>

  • Identification, facilitating contact from the Company, sending service guidance and answering inquiries
  • Performing trend surveys on service usage
  • Running a lottery with campaign prizes etc. and goods shipment
  • Sending appropriate advertisements to customers
  • Responding to acts that violate the Company's terms and other regulations regarding this service
  • Distributing other important notices concerning this service, etc., and contact as necessary

In the services shown below, the information will be used for the following purposes in addition to the above-described purposes.

<TeamHub Entry, TeamHub Shop and Joynup Gift>

  • Managing customer’s merchandise and service purchases
  • Providing services purchased by customer
Prohibition of Disclosure and Provision of Personal Information to Third Parties

The Company strictly manages customer personal information and will not disclose information to any third party except under the following circumstances.

  • When the Company has acquired customer consent.
  • When the Company discloses to an outsourcing contractor for the service requested by a customer.
  • When disclosure is required by law.
Privacy Safeguards

The company endeavors to ensure the accuracy and safety of personal information through strict security measures.

Information Concerning Advertisements

The Company uses advertisement services distributed by third parties on the websites and apps operated/managed by the Company and uses cookies to collect information obtained based on user’s actions that cannot identify individuals. Through the use of cookies, advertisements are distributed according to user’s viewing history. Also, advertisement service distributors and advertisers can display advertisements based on the access information pertinent to the websites or apps managed/operated by the Company and other websites to users. To disable use of cookies by the Company or a third party including advertisement service distributors, you may adjust browser settings.

Access Analysis Tool

In order to continually improve [our services], websites or apps managed/operated by the Company use Google Analytics, which is an access analysis tool offered by Google. Google Analytics collects and analyzes information using cookies. For details, please check Google Policies and Rules.

Customer Identification

The Company will require customer identification whenever the customer wishes to inquire, modify or delete personal information about himself/herself. Contact us through the email address provided in the "Contact" section below for more details.

Compliance with Laws, Regulations and Reviews

The Company will comply with applicable Japanese laws and regulations regarding personal information. Furthermore, the Company will review and improve the content of this privacy policy as necessary.


For inquiries about handling of personal information, please contact below.

Link Sports Co. Ltd.
Postal Code 150-0044, 3-6 Maruyama-cho, Shibuya-ku, Tokyo, JAPAN
Mail: [email protected]